Privacy & Terms
Last updated: 22 September 2025
Welcome to Sparkle Swift Cleaners. These Terms & Conditions (“Terms”) govern your use of our cleaning services, website, bookings, and any other interaction with us. By accessing or using our services, you agree to these Terms. If you do not agree, kindly do not utilise our services or make bookings.
1. Definitions
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Company / We / Us means KM and Co Cleaning Services T/A Sparkle Swift Cleaners, its agents, employees, and contractors.
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Client / You / Customer means any person, company, or organisation who books or receives any service from the Company.
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Services means any cleaning, deep cleaning, move-in/move-out cleaning, commercial cleaning, carpet/upholstery cleaning, or other related services provided by the Company.
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Appointment means any scheduled service booking between the Client and the Company.
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Website means sparkleswiftcleaners.co.za and all related digital platforms.
2. Agreement & Services
These Terms apply to all bookings, services delivered, and interactions via our Website or direct communication.
We reserve the right to decline or cancel any appointment at our discretion (e.g., due to scheduling issues, staff availability, or if we consider the service not appropriate).
We provide services in accordance with applicable laws, safety regulations, and industry cleaning standards.
3. Booking, Payments & Fees
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Appointments must be booked via our Website, by phone, or by contacting us directly.
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Payment terms will be communicated before booking / before service, depending on the service. Some services may require full or partial payment in advance.
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Fees are subject to change; however, once an appointment is confirmed at a stated fee, that fee applies unless otherwise notified.
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If additional work or specialised cleaning is required beyond the scope originally agreed, extra charges may apply.
4. Cancellation & Rescheduling
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Clients may cancel or reschedule appointments with at least [insert hours, e.g. 24 hours] notice.
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Late cancellations or no-shows may incur a cancellation fee.
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The Company may cancel or change appointment times due to emergencies, operational issues, or unforeseen circumstances. We will notify you as early as possible and attempt to reschedule.
5. Client Obligations
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Provide accurate information about the property, access details, and specific cleaning requirements.
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Ensure safe access to the premises at the scheduled time.
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Secure valuables and fragile items before service; the Company is not responsible for unsecured items.
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Arrive on time (if meeting the team on-site); delays may shorten or reschedule appointments.
6. Health, Safety & Compliance
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We adhere to national health, safety, hygiene, and professional cleaning standards.
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All staff are trained and equipped with appropriate cleaning materials and equipment.
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Clients must ensure a safe working environment free from hazards (e.g., exposed wires, dangerous pets, etc.).
7. Privacy & Data Protection
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We collect, store, and process client information in accordance with the Protection of Personal Information Act (POPIA).
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Personal and booking information is held confidentially and only used for service delivery and communication.
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By using our services, you consent to the collection and processing of your personal information for service-related purposes.
8. Liability & Disclaimers
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While we strive to deliver high-quality services, cleaning results may vary depending on property conditions and prior maintenance.
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The Company is not liable for any indirect, special, or consequential damages arising from use of our services, except where required by law.
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Our liability is limited to the cost of the service provided.
9. Intellectual Property
All content on the Website (text, images, logos, videos, etc.) is owned by Sparkle Swift Cleaners or its licensors.
You may not copy, reproduce, distribute, or modify content without our written permission.
10. Termination
We may terminate or suspend services at any time if you breach any of these Terms.
Termination does not affect obligations accrued before termination.
11. Governing Law & Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa.
Any disputes will first be attempted to be resolved amicably. If not, disputes may be brought before the competent courts in Johannesburg.
12. Amendments
We may update these Terms from time to time. We will post the updated Terms on the Website with the date of revision.
Continued use of our services after changes means you accept the updated Terms.
13. Contact Us
If you have questions about these Terms or our practices:
Sparkle Swift Cleaners
📧 Email: info@sparkleswiftcleaners.co.za
📞 Phone: +27 74 904 3880
📍 Address: Gauteng, South Africa