SparkleSwift CleanersTerms and Conditions

Terms and Conditions

Terms and Conditions

Our website address is: https://sparkleswiftcleaners.co.za.

1. Definitions

Agency: shall mean KM and CO Cleaning Services (Pty) Ltd T/A SparkleSwift Cleaners and with registration number 2025/572983/07.

Client: Shall mean the client requiring cleaning services.

Staff: Shall mean the Cleaning staff employed by the Agency and allocated to assist the client.

Standard House Cleaning Service: Shall mean the tidying up, dusting, mopping, vacuuming, cleaning of kitchen surfaces and floors, cleaning of the bathroom and other rooms.

Deep Cleaning Service: Shall mean the cleaning of windows, washing balconies, washing floors, cleaning of inside cupboards, removing build-up grease and dirt, reaching high areas with a step stool… etc.

2. Contract

The present Terms and Conditions are a contract between the Client and the Agency. The client hereby confirms that it shall be bound by all our terms and conditions. It is the responsibility of the client to contact the Agency if they have any concerns that they need the Agency to clarify in relation to the terms and conditions.

Where any service has been requested from the Agency’s website, it is deemed that the client has accepted and fully understood these terms and conditions.

3. Pricing

  • Standard and/or Deep Cleanings are charged per job, taking into consideration the current condition of the property, the number of rooms/offices, bathrooms, etc. Kindly note that we do not charge per hour or cleaner, and the number of Staff attending to the property may vary. The number of operatives in a team cannot affect the initially quoted price.
  • The quoted price does not include extras like carpet cleaning. Those extra services are priced separately.
  • The Agency uses national average room sizes when calculating quotations over the phone.
  • Should the property be larger than standard size, contain additional rooms, or require substantially more time and resources than initially assessed, the Company reserves the right to adjust the quoted price accordingly. Clients will be informed of any price adjustments before services are rendered.
  • In cases where a property is significantly larger than a standard home or apartment, the Company reserves the right to allocate the cleaning over two or more days to ensure quality of service. Clients will be advised of this requirement in advance, and scheduling will be agreed upon before commencement of work.
  • The Agency uses national average room sizes when calculating quotations over the phone.
  • All quotations are given by the Agency following a request by the Client and shall remain open to acceptance for a period of 30 days from their date.
  • The Agency reserves the right to amend the initial quotation should the Client’s original requirements change.
  • Differences in excess of 10% will be discussed with the Client before commencement of the work.

4. Equipment:

  • The Agency shall provide all cleaning supplies and carpet cleaning equipment required to carry out the service.
  • The Agency must provide access to the property, as well as running water and electricity at the property where the service will take place. Failure to provide any of these on time is subject to a fee.
  • Window washing services are limited to windows that can be safely reached using a standard three-step stool. The Employer/Company does not provide high-reach, ladder-based, or external window cleaning services. Any requests for window cleaning beyond this limit fall outside the scope of the service agreement and will not be undertaken by employees.

5. Payment

We accept EFT and bank deposit payments. No cash is acceptable.

6. Cancellations

  • Should the Client wish to cancel an appointment, the Client must provide 24 hours’ notice before the scheduled appointment. A cancellation fee of R300 applies if the Client fails to notify the Agency timeously.
  • Where the Agency is prevented from carrying out the booked services due to the Client’s failure and/or omission to provide:
    • 24 hours notice to cancel; and/or
    • access to the property; and/or
    • electricity/water, the Client shall be charged a R300.00 cancellation fee.
  • Where keys are provided, same must open all locks without any special efforts or skills.
  • The Agency reserves the right to retain any deposit as a cancellation fee/part of a cancellation fee.
  • Should the Client require a change to the cleaning day or time, the Agency will do its best to accommodate same.

7. Supplementary provisions

For health and safety reasons, staff members are not permitted to move heavy furniture, appliances, or perform any form of heavy lifting. Clients are requested to ensure that areas requiring cleaning are accessible before the scheduled service.

Kindly remove and store away all highly breakable and fragile items. Certain items are excluded from liability, such as antiques, artwork, items of sentimental value, jewellery, and cash.

8. Our Guarantee

  • The Agency has built its business and reputation by providing its clients with the best possible cleaning service available. Accordingly, the Agency notes that because its operatives are human beings, they may at times make mistakes.
  • For this reason, the Agency offers you a guarantee. If the Client is not satisfied with the Agency’s service for any reason, the Agency’s Cleaning Technicians will come back to the Client’s home and re-clean to his/her satisfaction.
  • Our guarantee is subject to the provision of a complaint notice no later than 24 hours after the completion of the service.

9. Respect and Conduct Towards Cleaning Staff

  • By engaging our cleaning services, the Client hereby agrees to treat our cleaning staff with respect and dignity at all times while they are on the client’s premises.
  • The Client shall not engage in any behaviour that is abusive, threatening, or discriminatory towards our staff, including but not limited to verbal or physical abuse, harassment, or intimidation.
  • Any such behaviour may result in the termination of our services, and the client may be liable for any costs or damages incurred and, if necessary, such behaviour will be reported to the relevant authorities.
  • We prioritise the well-being and safety of our staff, and we expect our clients to do the same.

10. Refunds

Refund will be issued only if:

  • The Client has cancelled a cleaning visit within the allowed time (24 hours) prior to the start of the cleaning visit;
  • A cleaning technician has not been able to carry out the cleaning due to reasons beyond the Client’s responsibility.

11. Other

The Client agrees that during the term of this agreement and for a period of 12 months after the termination or completion of the provision of services, the Client shall not, directly or indirectly, solicit, hire, or engage any of the cleaning agency’s employees and/or staff members who have been involved in providing services to the Client. This includes but is not limited to offering employment, contracting, or consulting services to such employees or staff members. If the Client breaches this clause, they agree to pay the cleaning agency an amount equal to 12 months’ worth of the employee’s or staff member’s annual salary as liquidated damages.